Agency Manager

Company description 

To access in BSL, please copy the following link: https://valoremgrouplimited.sharepoint.com/:v:/s/Translations/EczZFt8evnBFnJ1RWci6LYIBzbkL5MvnOr6jshTVf962CQ?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0%3d&e=sj02HN&xsdata=MDV8MDJ8Y2hhcmxvdHRlLmJveWNlQHNpZ25zb2x1dGlvbnMudWsuY29tfDcyNmMxZWYwOWExNTRlNWE0OTNmMDhkZGVjNjIzZmUzfDg3ZDQ4ZjVmN2ViNjQ4ZGRiMjY5ZGFlM2RlYTkzMWI1fDB8MHw2Mzg5MjY2Mjg5NjI0NDk3NTZ8VW5rbm93bnxUV0ZwYkdac2IzZDhleUpGYlhCMGVVMWhjR2tpT25SeWRXVXNJbFlpT2lJd0xqQXVNREF3TUNJc0lsQWlPaUpYYVc0ek1pSXNJa0ZPSWpvaVRXRnBiQ0lzSWxkVUlqb3lmUT09fDQwMDB8fHw%3d&sdata=MlY0dzI1aDNqZVdIMkdkRm52NWtSUnhWNForMWRJK2NuOFhsbmRVenZRaz0%3d  

Join Our Growing Team at Sign Solutions! 

Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team! 

About Us: Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 18587, 20228, 21998 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely. 

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Our Innovative Services: 

1. InterpretersLive!: Our cutting-edge video interpreting service, offers British Sign Language interpreters on demand, accessible via browser or app. This service ensures D/deaf employees can participate in meetings and the D/deaf community can access, products, service, work and healthcare equally. 

1. Website Accessibility: Our InterpretersLive! service aids organisations in increasing their accessibility to D/deaf people via a link on their website, allowing BSL users to instantly call the organisation via an online BSL Interpreter , enhancing the accessibility rating of their site and enabling equal access to their prdoucts, services and information. 

1. Translation Services: We ensure videos and written documents are accessible to D/deaf people by translating them into British Sign Language, to ensure they are accessible and understood. A cost-effective and efficient translation service, accessible via QR code or link 

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Our Mission: To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other. 

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Sign Solutions is proud to be an equal opportunity and Real Living Wage employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance. 

How you’ll make an impact:  

JOB DESCRIPTION  

To access the full job description, please copy the following link: : https://online.pubhtml5.com/zrtv/cfgx/

• Report into Head of Non-Spoken Operations 

• Oversee all aspects of Agency Department activities including all resources. 

• Sourcing, Allocation & Booking of staff and freelance Language Service Professionals (LSPs) as per clients’ request 

• Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales 

• Contribute and develop processes  

• Establish and maintain relationships with client 

• Increase profitability 

• General line management duties 

• Act as a role model and leader to the bookings department 

• Support and generate management information reporting 

Experience you’ll bring 

• Excellent leadership skills 

• Ability to perform under pressure  

• Ability to work on multiple projects at any one time 

• Able to multitask, prioritise and manage time efficiently 

• Goal-oriented, organised team player 

• Self-motivated and self- directed 

• Strong verbal and written communications skills 

• Strong problem-solving capabilities 

• Team player 

• Adaptability as we are a growing organisation 

Qualifications 

Experience in line management and customer service. 

Additional Information 

What’s In It For You? 

• Salary £30,000 – £35,000 dependant on experience. 

• Working Pattern Monday – Friday with one hour lunch break, full time 37.5 hours p/week. Hybrid/remote positions available.

• 20-25 days holiday plus bank holidays (Full Time Equivalent) 

• Festive season skeleton rota 

• Pension scheme 

• Training and CPD 

• Attendance bonus scheme 

• Health and Wellbeing schemes 

• Wellbeing Accreditations 

• Policies to include Mental Health, Menopause and more 

• Employee Assistance Programme / Cash Plan 

• Access to discounts from hundreds of leading retailers 

• Access to mental health specialist support 

• Birthday celebrations/gifts 

• Team events 

• Occupational Sick Pay (OSP) and (SSP) 

• Flexible contracts available 

• Work for an established company with 25 years in the industry 

• Supportive and flexible employer 

• Disability Confident Leader 

• Real Living Wage Employer 

• And more! 

Please note interview dates are to be confirmed.

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