Independent Living Coordinator

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RAD has a fantastic opportunity for an Independent Living Coordinator to join its Independent Living Service.

The Independent Living Coordinator is responsible for supporting RAD’s Independent Living Service, with a primary focus on administrative support. This role involves reviewing client files, support plans, risk assessments, coordination of assessments and meetings whilst also bridging the gap between client service packages, service delivery teams and the case management system.

About the role:

This can be either:

A hybrid role at £23,809.50 full time equivalent (with some travel to London Hub expected)

Or

Based at our London Hub base at £25,642.50 full time equivalent

This is a permanent role, working part time 22.5 hours per week and we would be open to flexi working within this role.

Responsibilities as our Independent Living Coordination will include:

Supporting RAD’s overall Independent Living Service:

• Client Case Files: Review all client files, support plans, and risk assessments to ensure accuracy and completeness.
• Administrative Service Coordination: Bridge the gap between client service packages, managers, service delivery teams, and the case management systems to ensure seamless service delivery. Ensure appropriate meetings are scheduled such as review meetings. Oversee and management of email accounts and first port of contact email inboxes.
• Case File Implementation: Implement and monitor associated case files, ensuring they are kept up to date in line with service and client care package reviews, and that observations, feedback and case studies are carried out.
• Data and rostering: Support with rota planning, data inputting and extraction. Supporting data and narrative reports.
• Signposting Services: Make recommendations to signpost clients to other RAD services, such as Advocacy or gateway services, where appropriate.
• Service standards: Coordinate activities associated with this role in line with quality standards, contractual requirements, and strategic ambitions, continually seeking to improve services and performance.

Essential requirements we’re looking for in our Independent Living Coordinator:

• Willing to attend any training as appropriate to the post
• Administrative qualifications
• Safeguarding qualifications
• Experience of working with deaf people or within the deaf community and an understanding of deaf awareness and deaf culture
• An understanding of the barriers faced by deaf people
• Experience of working collaboratively as part of a team – bringing people together to achieve positive outcomes
• Experience of care service administration
• Experience of case management, administration, rostering and care service provisions
• Diplomacy and sensitivity in handling difficult situations and conflict
• Knowledge of databases/recording systems and a competent user of IT systems
• Ability to multi-task
• Caring and compassionate
• Proactive
• Knowledge of safeguarding
• Confidently able to advocate the needs and wishes of the people who we support
• Proactive and creative approach to the development and delivery of person-centred support
• Flexible in approach to working including evenings and weekends or bank holidays if required
• Liaison and networking
• Must undergo an enhanced DBS check

If you have a positive attitude, a flexible approach and would like to join our team, please complete an application form and send this together with your CV.

For full details, download a role description.

Closing date for applications: Tuesday 4^th November

Interview date: Tuesday 11^th November