Deputy Manager

Kingswell Support Service Ltd

Job Description

The Role of the Deputy Manager will work closely with the Senior Management Team (SMT) to deliver high-quality, inclusive, and person-centred care. You will help manage staff, coordinate rotas, and ensure that Service Users receive dignified, responsive, and consistent support at all times.

The Role requires strong communication skills, safeguarding awareness, and a proactive approach to leadership. As a Deputy Manager, you will act as a key contact for all team members, promoting smooth operations and effective collaboration.

Accountable to:

The Role is accountable to the Managing Director and Manager (as appropriate).  The Role sits within the Senior Management Team of Kingswell Support Service Ltd.

Key Responsibilities

1. Support the SMT in overseeing daily operations across supported living, residential, and outreach services.
2. Work closely with the Care Coordinator to ensure care plans are accurate, accessible, and reflect individual needs and preferences.
3. Coordinate rotas, cover arrangements, and staff availability to maintain wellbeing and service continuity.
4. Lead staff inductions, handovers, and wellbeing checks with empathy and attention to detail.
5. Escalate safeguarding concerns promptly and assertively, ensuring accountability and appropriate follow-up.
6. Support interpreter bookings, accessible communication formats (e.g. Easy Read, BSL), and inclusive meeting planning.
7. Liaise with families, professionals, and external agencies to ensure joined-up support and advocacy.
8. Contribute to audits, service reviews, and quality improvement initiatives.
9. Step up in the SMT absence to provide leadership and maintain service continuity.
10. Support the Manager in the day-to-day operations of supported living services.
11. Organise staff meetings, prepare agendas, and arrange training.
12. Provide emergency cover for callouts, shifts, and sleep-ins when needed.
13. Be flexible with working hours, including weekends or unsociable times when required.
14. Report to the Managing Director as and when required.
15. Attend Senior Management Team meetings as necessary.
16. Produce reports on staff training, tracking, and achievements.
17. Monitor and track service user information – including capacity, surveys, and referrals.
18. Monitor staff input on Log My Care to ensure accuracy and compliance.

Person Specification:

The requirements for the Role are outlined below and will be part of the selection process.

The benefits of a career at Kingswell Support Service Ltd include:

• Pension
• 28 days Annual Leave inclusive of any public/bank holidays
• Regular support and Supervision from Senior Management Team
• Travel expenses (over and above 15 miles)
• Access to Employee Assistance Programme
• Eligible for Blue Light Card subscription
• Work mobile phone
• A DBS Enhanced check
• Ongoing Training & Development
• Sick Pay

To Apply:

Please send a copy of your CV and a covering letter to [email protected]

The successful candidate will be expected to start in January 2026.