The Chief Operating Officer (COO) provides strategic and operational leadership across Deaf Action, ensuring the organisation delivers high-quality, integrated services in line with its mission, values, and business plan. 

Working closely with the CEO and Senior Leadership Team, the COO will be responsible for translating strategy into effective operational delivery, driving organisational performance, commercial growth, and long-term sustainability. The COO provides leadership across service delivery, operational systems, performance management, and organisational development, ensuring Deaf Action operates efficiently, effectively, and in alignment with its strategic objectives. 

Key responsibilities 

•  Provide strategic and operational leadership across Deaf Action, ensuring high-quality, efficient, and sustainable service delivery. 

• Contribute to the growth and development of Deaf Action’s commercial services, helping to maximise income and long-term sustainability. 

• Work closely with the CEO and Senior Leadership Team to translate organisational strategy into effective operational plans and outcomes. 

• Lead and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement. 

• Ensure services and operations align with Deaf Action’s mission, values, and commitment to Deaf-led practice and accessibility. 

• Lead major organisational projects and cross-functional initiatives, ensuring successful delivery and integration across services. 

• Support financial sustainability through effective budgeting, resource management, and oversight of commercial activities. 

• Establish robust reporting and accountability frameworks, ensuring clear performance information is available to the CEO and Board. 

• Build and maintain strong relationships with partners, funders, stakeholders, and external agencies, representing Deaf Action where required. 

• Drive innovation and continuous improvement across the organisation, ensuring that services remain responsive to the needs of Deaf communities.