Role Overview

The Community Growth Officer will be responsible for new customer revenue growth and customer retention. The role holder will increase community visibility, build effective customer relationships and attend community and industry events across the UK.

Key Responsibilities

• Individual customer growth across all available customer packages

• Meeting KPI’s in regard to new customers, revenue, event conversation rates and ROI.

• Representing SignWow at community and industry events across the UK.

• Track leads, conversions and engagement activity and report performance to the Head of Community Engagement.

• Responsible for building a strong presence in the Deaf community, through events, partnerships and outreach

• Supporting sales initiatives to hit or exceed revenue targets, analysing market trends and competitors’ offerings and identifying new customer opportunities

• Maintain successful strategies to increase customer retention and brand loyalty, working in collaboration with customer support team

• Manage and maintain long-lasting relationships with customers

• Collaborate with marketing and product team to align strategies

Skills & Experience Required – Essential

• Proven track record in a sales and customer support role

• Demonstrated success in driving revenue

• Fluency in BSL is essential

• Excellent written communication and presentation skills

• The ability to work alone and as part of a team and build strong working relationships

• A full UK driving license with access to your own transport

Skills & Experience Required – Desirable

• Experience working in the VRS industry

What We Offer

• 31 days holiday entitlement (inclusive of public holidays) – pro rata for part-time roles
• Comprehensive private health care coverage to support your health and well-being
• Company pension scheme
• Fully remote role with the flexibility to work from anywhere
• Professional development and networking opportunities

Diversity and Inclusion Statement 

SignWow is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

If you require adjustments to the application or interview process, please let us know — we’re keen to support you.