Job Opportunity Interpreting Team Lead

We’re looking for an experienced British Sign Language Interpreter to help lead and support colleagues on shift.

Job Title: Interpreting Team Lead – British Sign Language (BSL)/English Interpreter

Salary: From £65,000 (based on experience)

Location: Remote

Hours: Full-time (40 Hours Per Week)

Job Type: Permanent

Application Closing Date: 30th May 2025

Submit Applications To: [email protected]

About Us:

SignWow is a British, Deaf-led 24/7 on-demand Video Relay Service (VRS) and Video Remote Interpreting (VRI) provider. We connect the Deaf and hearing communities with professional interpreters anytime, anywhere. At SignWow, we’re committed to fostering inclusivity and excellence in communication.

Role Overview:

The Interpreting Team Lead is a dual-role position for experienced BSL/English interpreters who will both deliver interpreting services and provide real-time leadership and operational support during shifts. This includes actively interpreting while guiding colleagues, managing booking requests, overseeing shift logistics, and ensuring service quality. Ideal candidates will combine professional interpreting expertise with strong coordination and mentoring skills to support a seamless, high- quality service experience. This is an exciting opportunity to lead, mentor, and make a real difference in the lives of those who depend on our service.

Key Responsibilities: 

1. Team Support and Leadership:
   1. Act as the primary point of contact for interpreters during your
   2. Provide guidance, support, and real-time problem-solving for interpreting
   3. Monitor interpreter performance to ensure adherence to professional standards and company guidelines.

2.     Operational Oversight:

1. Manage scheduling and break rotations for interpreters to ensure coverage and efficiency.
2. Address and support with resolving technical or operational issues impacting service
3. Report shift activity, challenges, and feedback to
4. Manage and coordinate interpreter booking requests, ensuring a timely and efficient allocation of resources as the service

3.     Quality Assurance:

1. Uphold SignWow’s standards by reviewing and providing constructive feedback to

interpreters as needed.

1. Address any client concerns swiftly and professionally, escalating issues where appropriate.
2. Ensure compliance with data protection and confidentiality policies at all

4.     Training and Mentoring:

1. Support new interpreters with onboarding and integration into the
2. Lead by example with professionalism, serving as a role model while mentoring and guiding
3. Coach interpreters to improve skills and service
4. Identify areas for development to contribute to the ongoing Continuous Professional Development (CPD)

5.     Collaboration:

1. Work closely with management to implement initiatives and
2. Collaborate with the technical team to ensure a seamless service
3. Contribute to team meetings and professional development

What We’re Looking For:

• Qualifications: Qualified BSL/English Interpreter Qualification, with an NRCPD (or equivalent) registration
• Experience: At least 5 years of professional experience as a BSL interpreter, with a proven ability to manage high-pressure situations.
• VRS/VRI Experience: Demonstrated experience working in Video Relay Service (VRS) and/or Video Remote Interpreting (VRI) settings, with an understanding of the unique demands, pace, and etiquette of remote interpreting
• Leadership Skills: Strong interpersonal skills, a collaborative approach, and experience in a mentoring or leadership role.
• Technical Proficiency: Comfortable with video conferencing platforms and remote interpreting
• Adaptability: Ability to work flexible hours, including some evenings, weekends, and holidays.
• Passion for Excellence: A commitment to providing exceptional interpreting services and supporting team success.
• Professional Supervisor Qualification: Not required, but highly valued as an added A higher salary will be offered if assuming a dual role.

What We Offer:

• Comprehensive private health care coverage to support your health and well-being.
• Full reimbursement of professional registration
• Competitive
• Opportunities for professional development and
• A supportive and inclusive team
• The chance to make a meaningful impact in the Deaf and interpreting

How to Apply:

If you are an experienced BSL interpreter, with a passion for supporting your colleagues and delivering outstanding service, we want to hear from you!

Diversity and Inclusion Statement:

At SignWow, we are committed to creating a diverse and inclusive workplace where every individual is treated with dignity and respect. We value diversity in all its forms and are dedicated to building a team that reflects the richness of the communities we serve.

We actively encourage applications from people of all backgrounds, abilities, and lived experiences, including but not limited to Deaf, disabled, neurodivergent, LGBTQIA+, Black, Asian and other ethnically diverse individuals. We welcome candidates who can contribute to a culture of equity, accessibility, and belonging.

As an equal opportunities employer, we are proud to provide a recruitment process and working environment that is inclusive and supportive for all. If you require any adjustments to take part in the application or interview process, please let us know! We are keen to accommodate your needs.

Interested?!

If you require further information or would like an informal chat about SignWow and the role, please email [email protected]

Please send your CV and a cover letter detailing your experience and suitability for the role to [email protected]

If you require this application in a different format, or need support with the process, please contact us.