Strategic Client Manager

To access this information in BSL, please copy and paste the following link:  https://vimeo.com/1097771881/f18b5d239f?share=copy

Join Our Growing Team at Sign Solutions!

Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!

About Us: Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely.

​

Our Innovative Services:

• InterpretersLive!: Our cutting-edge video relay interpreting service offers British Sign Language interpreters on demand, accessible via desktop or tablet. This service ensures D/deaf employees can participate in meetings and make phone calls with hearing customers and colleagues.
• Website Accessibility: Our InterpretersLive! service also helps organizations become accessible to D/deaf people through a link on their website allowing them to instantly connect , enhancing their accessibility rating and allowing D/deaf people to communicate via a real-time online BSL interpreter.
• Training and Qualifications: Our training centre offers qualifications in BSL and CPD for British Sign Language interpreters. We also provide Deaf awareness training, available onsite or via e-learning.
• Translation Services: We make videos and documents accessible to D/deaf people by translating them into BSL, offering a cost-effective and efficient translation service.

​

Our Mission: To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.

​

Sign Solutions is proud to be an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.

How you’ll make an impact:

JOB DESCRIPTION FULL 

• Develop a solid, trusting and mutually beneficial relationship between the client and Sign Solutions
• Daily interactions with public and private sector clients
• Develop a complete understanding of the client’s needs and provide solutions
• Respond in a timely manner and provide outstanding customer service
• Manage communications between the client and internal teams
• Analyse client data to improve access to services for the client and drive increased accessibility and inclusion
• Meet client specific and organisational specific deliverables/targets according to proposed timelines.
• Implementation, nurturing and renewal of contracts
• Converting non-contracted client to contracted
• Growth of client accounts and service lines consumed
• Conversion of clients to contribute towards ESG and Net zero targets
• Deliver extensive knowledge of all service lines
• Drive and lead commercial negotiations
• Advanced and accurate reporting for the executive team and board
• Informative MI for clients
• Implementation and re-implementation to support contracted clients awareness
• Drive value added conversations
• Supporting with tender submission
• Confidentially create client case studies
• Present client demonstrations
• Visit clients

Experience you’ll bring

• Previous experience in client management at a strategic level including large public sector clients
• Willingness to travel
• Understanding or willingness to understand technology and environmental benefits
• Excellent communication and interpersonal skills with the ability to engage and influence within client organisations
• Ability to develop an in-depth understanding of the client and their operational needs and challenges
• Ability to upsell and cross sell services
• Able to analyse data and sales statistics and translate results into better solutions and customer service
• Able to multitask, prioritise and manage time efficiently
• Goal-oriented, organised team player
• Self-motivated and self- directed
• Strong strategic verbal and written communications skills
• Strong problem solving capabilities
• Strong presentation skills
• Experience of Power BI (preferrable) and dynamic client reporting
• Team player
• Resilience and adaptability in a dynamic and competitive market environment

Full job description available upon interest